Privacy Policy

At Altius Counselling, we are committed to protecting the privacy and confidentiality of our website visitors and clients. This policy outlines how we handle your personal information in accordance with the British Columbia Personal Information Protection Act (PIPA).

1. COLLECTION OF INFORMATION

We only collect personal information that you voluntarily provide to us (e.g., your name, email, and phone number through a contact form or booking portal). We do not collect sensitive health information through this website; such data is collected only during formal intake.

2. PURPOSE OF COLLECTION

We use your information strictly to:

  • Respond to your inquiries.

  • Schedule and manage appointments.

  • Provide you with information about our counselling services.

3. CONSENT

By using our contact forms or booking portal, you consent to the collection and use of your information for the purposes stated above. You may withdraw your consent at any time by contacting us directly.

4. DATA SECURITY & STORAGE

We use industry-standard security measures (such as SSL encryption) to protect your data. If you use our third-party booking portal (e.g., Noterro), your data is stored on secure, PIPEDA/PIPA-compliant Canadian servers. We do not sell or trade your personal information to third parties.

5. LIMITS TO CONFIDENTIALITY

As a Registered Clinical Counsellor, there are legal limits to confidentiality. We may be required to disclose information without your consent if:

  • There is a risk of imminent harm to yourself or others.

  • There is a suspicion of child abuse or neglect.

  • We are served with a valid court order or subpoena.

6. COOKIES & TRACKING

This website may use "cookies" to enhance your browsing experience. You can disable cookies in your browser settings, though some features of the site may not function correctly.

7. ACCESS TO YOUR INFORMATION

You have the right to access the personal information we hold about you. To make a request or ask questions about our privacy practices, please contact our Privacy Officer:

Privacy Officer & Clinical Director: Chantelle Frolek

chantelle@altiuscounselling.com